Returns

From an order value of €29 within Germany, the return is free of charge for you. We will send you a link for a return label. In this case, please contact us by email at support@expatrie.de.

If the return is from another EU country or has an order value of less than € 29, the buyer has to cover the costs for the return.

 

Cancellation Policy

You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, inform Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg (support@expatrie.de, phone: 040-866 98 674) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Effects of Withdrawal

If you revoke this contract, we will have paid you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 30 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods to the following address without delay and in any case no later than 30 days from the day on which you informed us of the cancellation of this contract:

Ecom Brands GmbH
c/o MÄRZ Logistik Hamburg GmbH
Gut Heinrichshof 12
22969 Witzhave

The deadline is met if you send back the goods before the period of 30 days has expired. You bear the direct costs for the return. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

 

 Refund Request Form Template

(If you would like to return the goods and get a refund, please fill out this form and send it back to us.)

- Send the refund form to this address: Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@expatrie.de

- IMPORTANT: address for returns: Ecom Brands GmbH c/o MÄRZ Logistik Hamburg GmbH, Gut Heinrichshof 12, 22969 Witzhave

- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*)/received on (*)

- Name of the customer(s)

- Address of the customer(s)

- Signature of the customer(s) (only in the case of a notification on paper)

- Date

(*) Delete where not applicable.

 

Different return shipping costs for Germany
From an order value of €29, we bear the direct costs of returning the goods if the return is within Germany.